Resident Information Package

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181-175 NIAGARA ST

ST. CATHARINES, ON

L2R 4M1

TEL 905-687-3388  FAX 905-687-4811

Niagara Gardens Retirement Manor located in the City of St. Catharines, at the intersection of the QEW and Niagara St.  We offer all the comforts to which you are accustomed, in a warm home like atmosphere. Our staff is dedicated to providing the personal attention that you require at any care level.

Niagara Gardens Retirement Manor is a privately owned corporation under the direction of Edward Ulrich. The licensee has no affiliation with any external care providers that may provide services in the manor

Management of Niagara Gardens is interested in the ideas and comments of our resident’s, their families and visitors.  Suggestions are always welcome.  Meeting with our resident’s can and will be held whenever requested by resident and or their family, as your opinions are of value to our staff in dealing with each individual resident’s needs and their concerns or problems.

We believe in Quality of service and are genuinely interested in our resident comment.  Resident council meetings are held monthly and forwarded to management.

RESIDENT INFORMATION PACKAGE

RESIDENT’S HANDBOOK

We have prepared this Residents’ Handbook to assist you and to make your stay with us most enjoyable.  We hope that these information handbooks will answer any questions or concerns that you may have.  However, it will never be complete and could never answer all your questions.  If you have any questions about Niagara Gardens or services provided, please take the time to discuss them with our Human Resources or Sale Manager.

ACCOMODATION

Niagara Gardens provides private and semi-private accommodations.  Our one-room suites vary in size from 240-340 sq. feet and each unit contains a four piece bathroom.  Some suites are equipped with small bar fridges and other amenities.

LANGUAGES

Niagara Gardens does employee staff with many different languages, however we only conduct business in English.

CARE SERVICES AND MEALS

Niagara Gardens provides  levels of care, each of which is described in the enclosed Schedule of Care Services and Meals. Resident’s may purchase or apply for care services, other services, programs or goods from external care providers.  The contact information for CCAC in our area is 905-684-9441  current Case Manager is Jennifer however all new clients of CCAC must first contact intake at previously mentioned number ,we will work with the family’s to facilitate external services when ever possible.  Other Private Care companies include Visisting Angels, Pro Resp, Select nursing company.

As part of our services we do collect information to make assessments for care and competency.  This requires participation from resident and family in order to ensure assessments are accurate and meets resident’s needs.

If a resident wishes they do have the right to obtain an assessment through CCAC and we will help in facilitate.

MINIMUM STAFFING LEVELS & STAFF QUALIFICATION

DIRECTOR OF CARE  on site 40 hours per week

Current registration with College of Nurses

REGISTERED STAFF   minimum 1, 24 hour on-site and/or on call

Current registration with the CNO

UPC                               certified PSW with Enhanced Medication

Training 2 per day 7-19 REGISTERED STAFF AT EVENING AND NIGHTS

PERSONAL SUPPORT  175 12 workers in a 24 hours varies with    WORKERS         shift.  Min 2 at night  4 on evenings

1 PSW overnight

HUMAN RESOURCE    On site for Res/Family or facility issues

Minimum of 40 hours per week

TRANSITION TO LONG TERM CARE

Niagara Gardens has a good relationship with CCAC and should a family or resident need or choose to transition to Long Term Care the staff will process anything required by the facility in order to make that transition smooth. We also have a CCAC representative to assist in the application process and placement.

INFECTION CONTROL

Niagara Gardens has an infection control program and wish to reduce incidence of outbreaks.  If A resident is ill or having health issues please report to nurse immediately so we can follow facility and public health policies.  Best way to prevent the spread of infection is always good hand hygiene.  Sanitation wash is located throughout facility to encourage hand washing. During a declared outbreak visiting is stopped with the exception of pallutive care

PERSONAL FURNISHINGS

We encourage our resident’s to bring their own personal furniture when they move into Niagara Gardens.  We must, of course reserve the right to request that items be removed from a resident’s suite if the article impinges upon the care and or safety of the resident’s or other guests of the facility.

If the resident so chooses, he/she may request some or all of the furniture that is in any model suite.   The resident at no additional charge can request the following furnishings:

Headboard, box spring and mattress

Night table

Dresser

One upholstered chair

Lamp

BEDDING AND LINEN

Only twin size bedding and linens are provided by Niagara Gardens.  Should you wish to bring a double, queen or king size bed you must supply your own bedding.  Each suite is provided with the following items:

Window drapes and or curtains

Shower curtain

Bedding( twin)

Blanket and bedspread

One pillow

Bath towel, hand towel and face cloth

Resident’s may, use their own bedding and linens.  Since all bedding and linens for Niagara Gardens are laundered by our staff in a central laundry,

we cannot assume responsibility for the laundering return of the resident’s personal bedding and linens.

CARPETING

Several different types of flooring from hardwood to broadloom are provided.  Any damages made to flooring or carpet  are the resident monetary responsibility upon leaving the room.

    PAINTING AND DECORATING

All requests to change the paint color in the suites must be approved by maintenance.  Bright paint colors that are hard to cover over are not permitted.  Any wallpaper used must be the dry strippable type.  All costs of painting and decoration are the responsibility of the resident.

ELECTRICAL APPLIANCES

The Maintenance Supervisor prior to being used in a resident’s suite must first inspect all electrical appliances.  Niagara Gardens reserve the right to refuse the use of any appliance or power cord that may be considered hazardous

INSURANCE COVERAGE

The insurance policy for Niagara Gardens is limited for any claim that may involve resident’s personal belongings. We therefore suggest maintaining your own tenant insurance when you are resident here at Niagara Gardens.

MOVING IN AND OUT

All arrangement for moving in and out must be confirmed with the Sales Manager.  No moves will be permitted during meal hours or after eight o’clock at night.

TELEPHONE/ CABLE SERVICE

 Niagara Gardens has installed one telephone jack and cable hookup in each suite.  It is the responsibility of the resident or their family to arrange for the installation of a telephone/Cable. All cost incurred for telephone or cable are the responsibly of the resident or family with the exception of a move in the facility at managements request. Telephone and Cable companies will bill you directly.

SAFETY AND SECURITY

When moving into Niagara Gardens you will be given a key for your suite, which will allow you to keep your suite locked whenever you are away from your room.  Our front door will be locked at 9pm in the evening and will remain locked until six in the morning.  All other door to the facility will be kept locked and alarmed at all times. Upon request, we will issue you a front door key if you are planning to return after the front door has been locked, late visitors are asked to phone ahead to notify staff of their arrival time, to ensure entry into the facility.

When you are away from your suite, we encourage you to keep your door locked, as Niagara Gardens assumes no responsibility for lost or stolen items.  Residents are discouraged from keeping large amounts of cash or valuable items in their suites.

Niagara Gardens has installed an emergency call system in each suite and each bathroom.  You are able to call down to the Nursing Office and talk with a nurse in 181 during office hours.  The call bell in each bathroom is for emergencies and can only be turned off by the nurse who answers your call in the room. During off hours in the independent building the nursing staff can be reached by calling 905-687-8833

For the protection and safety of everyone, here are some guidelines for your personal safety:

Soliciting of any kind is not permitted or at your suite door.  Please advice staff member immediately if anyone is attempting to do so.

Strangers loitering in or around Niagara Gardens should be reported to a staff member immediately

Please advise a staff member when you are leaving the building at anytime.  This keeps an accurate accounting of residents within the facility

ABSENCE if you are planning a LOA or vacation, please notify the shift supervisor well in advance so your medications can be prepared to take with you

FIRE SAFETY

For your personal fire protection, every suite is equipped with a smoke and heat detector.  The detector alarm will ring in your suite only, whereas the heat detector will initiate our fire alarm system.  When the detectors are activated or anyone pulls a fire station alarm, the fire bells will begin to ring in the facility.  Should either a heat alarm or a pull station be activated, this automatically notifies the fire department, which results in immediate dispatch.

Each resident’s room in building 175 is equipped with automatic sprinklers Rooms in building 181 are not yet equipped.

PARKING

Parking spaces, when available are provided by Niagara Gardens without any charge.  Two handicapped spaces are located adjacent to the front entrance.  Please note that Niagara Gardens assumes no responsibility for any loss or damage that may be caused to your vehicle.  Any resident who wishes to use a parking space must make arrangements with the Office Manager.

LOUNGES

Lounges are located in the center core of the facility on each floor.  The lounges are available to our residents to entertain their family or friends or to meet our other residents of the facility for some socializing and conversation.  Please help the staff keep our lounges clean and tidy.

ACTIVITIES HALL and ACTIVITIES

The Activities hall is located on the first floor at the west end of the building.  Our Activities and entertainment is posted on a Monthly Calendar, which is located outside the main dining room.  Most activities are usually held in the Activities hall.  You can participate in games, cards, and bingo or pub hour.  No specific activities are allotted for mental stimulation. A membership will be provided to Dunlop Centre should you wish to participate in add activities.

VISITORS

Visitors are always welcome at Niagara Gardens, however we expect everyone to respect the privacy of our other guests.  Management reserves the right to ask visitors to leave if issues arise.

DINING AREAS

The main dining room is located on the first floor at the center core of each building.

On admission, you will be assigned a particular table.  We will attempt to seat you with people who are compatible to yourself, but if you have any concerns, please contact the Dietary Supervisor.

On the third floor, building 181 is our private dining room.  This area seats 6 and is used for special meals and family get togethers.  The private dining room must be reserved ahead of time through the dietary supervisor.

MEAL TIMES

In our on going attempt to please our residents we offer the following times for service of meals:

181

Breakfast      8:15

Lunch           12:15

Dinner           5:15

175

Breakfast    9:15 m/l   9:30

Lunch        1:15

Dinner        6:15

To assist our dietary staff in clearing the dining room after each meal, we would ask that while we want you to sit and enjoy your desert and coffee we request that you do not linger too long after your meal, but perhaps carry your conversation out to one of our lounge areas.  If you plan to be late for a

meal or out of the facility during your mealtime, we will endeavor to make alternate arrangements for you.

SPECIAL DIETS

Our meals are nutritious, varied and well planned.  We are most desirous that everyone receives satisfaction in the dining room.  Arrangements can be made to meet your special dietary needs by speaking with the dietary supervisor on admission.

GUEST MEALS

Friends and relatives are always welcome to join you for any meal.  Arrangements should be made with the dietary department prior to the meal to ensure that adequate space and food is available.  For large parties we require at least 24 hours’ notice.  The costs of guest meals are as follows:

Breakfast   $3.00

Lunch         $5.00

Dinner        $ 7.50

Special Events  $15.00-$25.00

TRAY SERVICE

We encourage residents to eat their meals in the dining room because we believe that mealtime is part of resident social interaction.  Tray service will be available without charge should a resident become ill and be requested to remain in their room by the nursing staff.

HAIR SALON

Niagara Gardens provides full hairdressing services for both men and women on our premises.  Appointment can be arranged in person at the hair salon or by contacting the nursing office. Charges for these services are to be paid directly to the hairdresser.  Should you feel uncomfortable about carrying money, you can make arrangements with the accounting office to set up a tuck fund for paying such charges.

LAUNDRY SERVICES

The cost of doing linens, bedding and personal laundry is included in the monthly accommodation fee.

Please take note of the following rules

All garments sent to the central laundry should be wash and wear , as ironing services are not provided

A mesh laundry bag will be provided for each resident marked with his/her room number.  Resident clothing will need to be labeled with the resident room by the family (you can obtain a marker from laundry if needed)

ALL NON-WASHABLE ARTICLES SHOULD NOT BE PLACED IN YOUR LAUNDRY BAG.  NIAGARA GARDENS ASSUMES NO RESPONSIBILITY SHOULD ANY ITEMS BE DAMAGED THROUGH LAUNDRY

An iron and ironing board, located in the first floor laundry room will be made available to you.

HOUSEKEEPING SERVICES 

Your suite will be thoroughly cleaned weekly by our housekeeping staff.
You will be assigned a specific day of the week for your room cleaning.  Should you prefer to clean your own suite, supplies and equipment will be made available to you.

MAINTENANCE SERVICES

Our maintenance staff can assist you in minor repairs in your suite.  This service however cannot interfere with the general maintenance duties required to maintain the facility and its equipment.  Please make arrangements for repairs with the sales office.

PHYSICIAN SERVICES

Dr. Wan and Dr. Elltoft are the medical advisers for Niagara Gardens. They are experienced in geriatric care and will visit Niagara Gardens once weekly for rounds, as well as make themselves available for order.  Please see Dr. Letter for more information.

Residents are free to retain the physician from the community.  However, many prefer to be under our house physician’s care due to the ease in accessibility.  Should you wish to retain your own physician. He/ She must be prepared to abide by the facilities policies and procedures.

MEDICATION ADMINISTRATION

We encourage all residents to maintain their independence and continue with “self medication” when at all possible.  However, if necessary or requested by the resident, their family or their doctor, to administer all prescribed medication to the resident.  This service will include the storage, ordering of prescriptions through National Pharmacy , verification of medications as well as the actual control of the resident’ prescriptions.  When administered by our staff all resident medications are to be received in unit doses in packages.

SUPPORTIVE SERVICES

Nursing Service: Niagara Gardens provides 24 hour nursing supervision by  staff.  Should emergency attention be required or special assistance of some sort be needed, simply pull the call bell in your suite or in the bathroom and we will attend to your needs.

Staffing ratio at 175 Niagara are 10/1 for the day and 2 PSW and a nurse during the night shift.

RECREATIONAL AND SOCIAL ACTIVITIES

Niagara Gardens has an assist in the planning of recreational and social activities for the residents of the facility and for our various programmed events.  We encourage you to participate in on, many or all the events and to participate in the organizing and the planning of these events.  Organized activities include such things as: music, card games, exercise programs, outings, and movies.  Those participation in the planning of the activities will determine programs.

We can only encourage your participation/ get involve and make your stay a pleasurable experience or just come, watch and enjoy!

RESIDENT COUNCIL

Niagara Gardens does have a resident’s council and encourages its residents to participate in council.  Any questions or wanting more information to participate please contact management and you will be directed to the council members.  Minutes of the resident council are available upon request of residents or family members

INCOMING AND OUTGOING MAIL

All incoming mail will be received at the reception desk and delivered to each residents table in the dining room during lunchtime.

Any stamped outgoing mail can be left in the mailbox.  The mail will be delivered to the post office. Limited supplies of postage stamps are available for purchase from the business office.

MONTHLY RENT INVOICES

Your monthly rent invoice is prepared during the last week of the month and hand delivered to the residents or mailed to the residents responsible party or power of attorney  YOU ARE REMINDED THAT YOUR RENT IS DUE ON THE FIRST OF EACH MONTH, WITH OR WITHOUT AN INVOICE BEING RECEIVED.   We recommend that you prepare a series of post dated cheques for the payment, we also have pre authorized payment debit and credit capability.  A late payment of $150 will be added to payments not received on time.

RESIDENT AGREEMENTS

All residents are required to sign residency agreements before commencing occupancy of a unit. A reconsideration time of 5 days is allotted with zero administration charges.

TENANT PROTECTION ACT

Niagara Gardens is subject to the terms and conditions as set out in the Provinces Tenant Protection Act and is required to provide a Residents Handbook or Information Package to every resident.

In accordance with the act;

Niagara Gardens gives each resident 90 days written notice of any increase  in rate charged for rent, meals or care services

Niagara Gardens may increase the rent only after 12 months has passed since the residents date of moving in or the last rent increase

Niagara Gardens may however, increase the rate charged for meals and or care services at any time upon 90 days written notice being given to the resident

The resident may purchase additional service packages at any time i.e. increasing care services from Basic to Assisted or Progressive.  Charges for new care service packages will commence immediately upon the resident receiving the new care service package.

At any time the licensee reduces or suspends care or services res and families will be notified in writing 6 weeks in advance and the service being withdrawn will no longer be included in you monthly payment

Niagara Gardens may increase rent only to the limits as set out by the province of Ontario guidelines

Residents must provide at least 30 days notice before terminating their occupancy

COMPLAINTS PROCESS

Management of Niagara Gardens is interested in expeditiously resolving any complaints that residents, family member or visitors have to mutual satisfaction of all parties concerned and for the continued goodwill of the facility.  All complaints or concerns should be expressed to the staff member or the supervisor on duty.  Should the resident, or family member not receive suitable answer or should the problem not corrected then we do have a more formal complaints policy and procedure that is included in this package.

CONFIDENTIALITY OR REPRISAL AGAINST 

RESIDENTS OR THEIR FAMILIES

Residents should not be concerned about any breach of confidentiality or reprisal as a result of making a complaint.  Included in this package is our whistle blowing policy.

MANAGEMENT STATEMENT

Our mission is to provide a caring and happy atmosphere while maintaining the privacy and dignity of all our residents.  Residents can find companionship and have the opportunity to meet and enjoy new friendships as well as knowing their family and friends are welcome.

SCHEDULE “A”

RESIDENTIAL SERVICES AND FACILITIES, BASIC CARE SERVICES AND MEALS

SEQ 1_0 \* Arabic \r 11. RESIDENTIAL FACILITIES small $1300        med  $1600        large $1800  

LEVEL 1$ 1800  + Services required SEE BELOW

WEEKLY RATE 175  145 day   INCLUDES ALL RENT AND HIGH CARE PACKAGE *MIN OF 2 WEEKS

                               135 DAY  INCLUDES ALL RENT AND MED CARE PACKAGE

                               125 DAY INCLUDES ALL RENT AND LOW CARE PACKAGE

[Check off applicable items]

YES heat

YES hydro

YES water

YES air conditioning

YES cable TV (paid directly by resident)

YES telephone (paid directly by resident)

Refrigerator in the Room

NO stove in the Room

YES private bathroom

NO semi-private bathroom

YES      Window covering

YES carpet/broadloom/linoleum

YES games or common room

YES common dining room

NO laundry room

YES landscaping

YES snow removal

YES call-bell monitoring (see office hours)

YES “Bed checks”(175) enter the Suite to check the condition of the Resident at discretion of the Resident

YES on-site Director of Care

YES minimum of two Staff members on duty at facility at all times for emergency respond

SEQ 1_0 \* Arabic \n2. HOUSEKEEPING  SERVICES $300

YES provision of bed linens and towels (including laundering)

YES personal laundry

YES housekeeping

SEQ 1_0 \* Arabic \n3. MEALS   $300

YES 3 meals and snacks each day, 7 days per week

YES meals available on tray delivered to Suite, when authorized by Director of Nursing

YES therapeutic diets available, upon authorization of physician

4.  Low CARE FEATURE  $500

YES        AMBULATION one staff

YES        ADL ASSISTANCE

YES Incontinence Care

YES  Skin Care/BASIC WOUND CARE NOT CARED FOR BY CCAC

YES        Two Baths/Showers  a week in care building

6. MED CARE FEATURE $$800

YES  AMBULATION TWO STAFF MEMBERS

YES EVERYTHING FROM LOW CARE FEATURE

7. HEAVY CARE FEATURES $1100

YES EVERYTHING FROM REG CARE FEATURE PLUS BELOW

YES   FEEDING

YES    HOYER

YES    FULL ADLS

8.  EXTRA CARE FEATURES $200

YES    Medication administration/supervision

YES    VITALS /BLOOD SUGAR MONITORING

INCONT PRODUCTS FROM FACILITY $50

YES

 

 

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